Corrections

How to submit a correction

Anyone can report an error: an agency about its own profile, a creator, a reader who followed a link and found something different. One email is enough.

1. Name the page and the line. The profile or table, and the cell or sentence you say is wrong.
2. Link the evidence. This index scores published pages, so the evidence is a URL: the agency's own page, or a public register entry. A private screenshot, a message from a call or an unpublished contract cannot be scored, for anyone, the publisher's own agency included.
3. Say who you are if you are writing for an agency. Agency corrections are taken from an address at the agency's own domain, which is also what lets us publish the reply verbatim under the agency's name.

Agencies contesting a whole cell or a rank can use the same route or the right of reply, which is the same process with the reply published verbatim on the profile.

What happens, and how fast

1. Within one business day an editor opens the page you linked and reads it against the scoring band on the methodology page.
2. If it shows what you say, the cell or sentence is changed, every page built from it is regenerated (profile, ranking, tables, comparisons, the JSON and CSV files), and the change is dated on the updates page as well as logged here.
3. If it does not, you get the reason in writing, with the sentence and the band it was scored under. For an agency, the reply is published on the profile anyway, with both positions and the URLs each side relies on, so a reader can decide.
4. Nothing is edited silently. A correction that changes a score changes the log, the updates page and the dataset together.

The log

• No corrections yet. This log opens with the first published version of the index; every entry made after that stays in it, including entries that record our own misreading of a source.

What counts as an error

A factual error is a fact that is wrong or out of date: a quoted sentence that is not on the page, a rate that changed, a register entry read wrongly, a company named incorrectly, a link that points somewhere else. Those are corrected.

A disagreement about the method is not an error, and is handled differently: the criteria, the bands and the equal weighting are published in advance on the methodology page and apply to every agency at once. A criterion is never changed for one agency, and the ranking is never adjusted by hand. If you think a band is wrong, say so and it is considered for the next rubric version, which carries a new version number and a logged reason.

An agency that does not like scoring 0 on a criterion has a faster route than either: publish the fact. The cell changes on the next check, and the index says publicly that it was the agency that changed it.